Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the website at venues.jigsawconferences.co.uk, the venue Owner Portal, the VenuClaw venue-intelligence service (including AI-assistant connections), the International Venue Journal, the International Venue Research Institute™ datasets and all related services (together, the "Platform"). The Platform is operated by Jigsaw Conferences Ltd, a company registered in England and Wales (company number 04788489), registered office 3rd Floor, 45 Albemarle Street, London W1S 4JL, United Kingdom ("Jigsaw", "we", "us"). Contact: it@jigsawconferences.co.uk · +44 (0)800 121 4470.

By using the Platform you agree to these Terms. If you use the Platform on behalf of a company or venue, you confirm you are authorised to bind that organisation. If you do not agree, do not use the Platform. Separate or additional terms presented for specific services (for example a subscription order or the main Jigsaw Conferences terms of service) apply in addition to these Terms; in the event of conflict regarding this Platform, these Terms prevail.

InternationalVenues.com is a venue discovery, sourcing and introduction platform. Unless we expressly agree otherwise in writing for a specific engagement, any contract for venue hire, accommodation, catering or related services is made directly between the event organiser and the venue. We are not a party to that contract, we do not own, operate, inspect or control venues, and we are not an agent of either party for the purposes of concluding the hire contract.

Organisers must satisfy themselves as to a venue's suitability, safety, licences, insurance, accessibility and compliance before contracting, and should agree cancellation, payment and liability terms directly with the venue. We are not responsible for the acts, omissions, solvency or performance of any venue or organiser.

Event organisers pay nothing to use the Platform. We are remunerated by venues, typically through a success fee on completed bookings and/or optional paid venue subscriptions. This commercial model does not oblige us to recommend any particular venue, and our editorial and research content identifies itself as such.

You must provide accurate information when creating an account and keep your credentials confidential. You are responsible for activity under your account. Notify us immediately of any suspected unauthorised use. We may suspend accounts to protect the Platform or other users. You must be at least 18 and able to form a binding contract.

If you list or manage a venue on the Platform, you additionally warrant and agree that:

• you are authorised to represent the venue and to grant the rights in these Terms;
• all listing information you supply (names, descriptions, capacities, rates, photography, availability, facilities) is accurate, lawful, up to date and not misleading, and you will promptly correct it when it changes;
• the venue holds and will maintain all licences, insurances (including public liability), consents and health-and-safety compliance required to host events;
• you will honour enquiries and quotes made through the Platform in good faith and will not use the Platform to circumvent fees properly due to us;
• listing changes may pass through our editorial review before publication and we may decline, amend, format or remove content at our reasonable discretion.

You grant us a worldwide, royalty-free, sublicensable licence to host, reproduce, adapt, publish, translate, distribute and display the content you submit (including photographs and descriptions) for the purposes of operating, promoting and improving the Platform and marketing your venue, including in search results, AI assistant answers, structured data feeds and our editorial content. You confirm you have all rights needed to grant this licence and that your content does not infringe third-party rights.

• Paid venue memberships (for example Growth Membership™) are billed by our payment provider, Stripe. Prices, billing frequency and any free-trial period are stated at checkout.
• Unless stated otherwise, subscriptions renew automatically until cancelled. You can cancel at any time via the billing portal; cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable.
• Free trials convert to paid subscriptions unless cancelled before the trial ends.
• We may change subscription pricing with reasonable advance notice; changes apply from your next renewal.
• Where a success fee applies to a completed booking, it is payable on the total booked value (including catering, AV and related items) as agreed in the applicable venue agreement, and remains payable where a booking proceeds following an introduction made through the Platform.
• Fees are exclusive of VAT and applicable taxes, which are payable in addition.

The Platform includes AI-assisted features (including VenuClaw search, AI-assistant connections, the in-portal Owner Help assistant and AI-drafted Journal articles reviewed before publication) and published research datasets. This material is provided for general information only. It may contain errors or omissions, is not professional, legal or financial advice, and must not be relied upon as the sole basis for any decision. Venue details, pricing envelopes and availability must always be verified directly. AI-generated responses do not create any commitment or contractual offer on our behalf or on behalf of any venue.

You must not (and must not attempt or assist others to):

• scrape, harvest, crawl or bulk-extract Platform data except (a) as expressly permitted by our robots.txt and llms.txt policies for search and AI indexing, or (b) with our prior written consent — and in no case to build or improve a competing venue-sourcing product or database;
• probe, disrupt, overload, reverse-engineer or circumvent security, rate limits, review gates or access controls, or access another user's account or data;
• submit unlawful, infringing, defamatory or misleading content, or misrepresent affiliation with any venue;
• use the Platform to send spam, to circumvent fees, or in breach of applicable law including export-control and sanctions laws;
• use automated means to submit enquiries, briefs or support requests other than through interfaces we provide.

The Platform, including its software, design, branding (InternationalVenues.com, VenuClaw, International Venue Research Institute™, Growth Membership™), databases, rankings and editorial content, is owned by or licensed to Jigsaw and protected by intellectual-property laws worldwide. We grant you a limited, revocable, non-exclusive licence to use the Platform for its intended purpose. Research Institute datasets expressly published for citation may be quoted with attribution to InternationalVenues.com; all other rights are reserved.

For venue partners in the UK and EU: the main parameters determining the ranking of venues in search results are relevance to the search query (location, capacity, event type, facilities), listing completeness and quality (including photography and verified data), measured engagement, and — where applicable — paid placement or membership tier, which is always labelled. Paid placement never overrides relevance filters. Questions or complaints about ranking may be raised via the contact details above and will be handled in line with Regulation (EU) 2019/1150 (as retained in UK law) where it applies.

Payments are processed by Stripe under Stripe's own terms. The Platform may link to third-party sites and services (including venues' own websites and AI assistants that connect to VenuClaw). We are not responsible for third-party services, their content or their terms.

Our Privacy Policy explains how we handle personal data, including for users in the UK, EU/EEA, USA and elsewhere, and forms part of these Terms.

The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law we exclude all implied warranties, conditions and representations, including fitness for a particular purpose, accuracy and non-infringement. We do not guarantee uninterrupted or error-free operation, any level of enquiries or bookings for venues, or that any venue or organiser will perform. We may modify, suspend or withdraw features at any time.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law (including, for consumers, statutory rights under the Consumer Rights Act 2015 or mandatory local consumer law).

Subject to the above, and to the fullest extent permitted by law:

• we are not liable for any loss of profits, revenue, business, goodwill, data or anticipated savings, or any indirect or consequential loss;
• we are not liable for any act, omission, negligence or default of any venue, organiser or other user, nor for the venue-hire contract itself or anything occurring at an event;
• our total aggregate liability to you arising out of or in connection with the Platform in any 12-month period is limited to the greater of (a) the fees you paid to us in that period and (b) £100.

If you use the Platform in the course of business (including as a venue owner), you will indemnify and hold harmless Jigsaw, its officers, employees and agents against all claims, losses, damages and costs (including reasonable legal fees) arising from your content, your listings, your events, your breach of these Terms or your violation of law or third-party rights.

We may suspend or terminate access (in whole or part) where we reasonably believe these Terms have been breached, where required by law, or to protect the Platform or its users; where practicable we will give venue partners prior notice and an opportunity to remedy, in line with applicable platform-to-business rules. You may stop using the Platform, and cancel any subscription, at any time. Clauses which by their nature should survive termination (including 5, 9, 14, 15 and 18) survive.

We operate from the United Kingdom. You are responsible for compliance with the laws that apply to you in your location. For users in the USA: the Platform is not directed at consumers requiring state-specific disclosures; copyright infringement notices may be sent to it@jigsawconferences.co.uk and will be handled in line with the DMCA notice-and-takedown principles. Nothing in these Terms deprives consumers in the EU/EEA or elsewhere of mandatory protections under their local law.

These Terms, and any dispute or claim (including non-contractual disputes) arising out of or in connection with them or the Platform, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction — except that consumers resident elsewhere may rely on mandatory rights and bring proceedings in their home courts where the law so provides.

We may update these Terms from time to time; material changes will be notified on the Platform (and, for venue subscribers, with reasonable advance notice) and apply from the stated effective date — continued use constitutes acceptance. If any provision is found unenforceable, the remainder continues in force. A failure to enforce is not a waiver. You may not assign these Terms without our consent; we may assign to a group company or in connection with a business transfer. These Terms, together with the Privacy Policy and any service-specific terms, are the entire agreement regarding the Platform. No third party has rights under the Contracts (Rights of Third Parties) Act 1999 except Jigsaw group companies.